Future Opening: Customer Service Representative
Full Time • Brooklyn
Replies within 24 hours
We are looking for an experienced and motivated Customer Service Representative to join our team. The Customer Service Representative will play a crucial role in ensuring customer satisfaction and support the sales process. The successful candidate will be responsible for answering customer inquiries, processing orders, and providing information about our products and services.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Process customer orders accurately and efficiently, ensuring timely delivery and following up with customers to ensure satisfaction.
- Provide product and service information to customers, including information about custom designs, pricing, and lead times.
- Maintain accurate records of customer interactions and transactions.
- Address customer concerns and resolve complaints in a prompt and effective manner.
- Collaborate with other departments, including Sales, Production, and Shipping, to ensure customer orders are fulfilled correctly and on time.
- Continuously strive to improve the customer experience and identify opportunities to enhance our products and services.
Requirements:
- Proven experience as a customer service representative, or a similar customer-facing role.
- Strong communication and interpersonal skills.
- Excellent problem-solving and conflict resolution skills.
- Ability to work independently and as part of a team.
- Knowledge of screen printing and/or the custom apparel industry is a plus.
- Proficiency in Microsoft Office and experience with customer service software.
If you are passionate about providing outstanding customer service and are looking for a dynamic and challenging role, please apply today!
Compensation: $16.00 - $22.00 per hour
Technology
Our history and experience don’t limit us. They motivate us to always move forward.
Using the latest printing & embroidery technology for the top-notch products you are looking for and the web technology to streamline the distribution and fulfillment process that saves your time and hassle, we are capable of printing & shipping over 24,000 items a day, which most competitors just cannot compare.
Dedication
Extreme quality requirement? Tight deadline? We make the impossible happen.
Our graphic designers, manufacture workers, quality assurance inspectors, and shipping dispatchers work together with passion, dedication, and intense attention to detail to serve our customers. At Direct Promotions, no job is too small and no request is too difficult. Let us know what we can do to make you happy.
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